Connect Service Cloud
Everything you need in one call
Understanding and responding to customer feedback is important to us.
That’s why we have introduced technology to help our customer service teams know more about you and your business.
'The data storage solution pulls together information from across our business systems to help us understand your needs, recent order history and enquiries. So, whoever answers the phone, your account information is at their fingertips whenever you call. Having the right information to hand ensures we can speed up service, saving your time whether you want to place an order or get a quote for a new product.
Helping us understand your business requirements
Dealing with queries and orders efficiently
Supporting our ‘one call resolution’ goal
To maximise efficiency, the new technology is linked to our phone systems. When you call from a number already linked to your account, the Service Cloud will automatically pull up related information ensuring that the customer services representative is presented with all the information they need to better support you.
The technology complements the recent reorganisation of our offices into streamlined, flexible teams, able to offer comprehensive assistance with everything from scheduling deliveries to pricing orders. Our goal is ‘one call resolution’, where we can meet all your requirements and strive to exceed your expectations in just one phone call.
What our people say
"The new system is transforming how we interact with our customers. It provides all of the information we need instantly to lead a more focused customer call and deliver an enhanced customer experience."
Internal Account Manager at Tarmac